I served the squads and the implementation of a hub-and-spoke customer Identity and Access Management (IAM) framework for Benevity, leveraging Okta as the central identity hub and Auth0 as decentralized spokes for customer facing applications, serving 1,000+ enterprise clients globally. This design centralized authentication, authorization, and user lifecycle management, enabling single sign-on (SSO), multi-factor authentication (MFA), and fine-grained role-based access control (RBAC) across diverse services while maintaining high scalability and resilience.
By implementing SAML, OpenID Connect (OIDC), OAuth 2.0, and SCIM standards, we automated provisioning and de-provisioning across systems, reducing access related support tickets by 30% and increasing authentication success by 27%. The hub-and-spoke architecture ensured consistent enforcement of security policies, GDPR compliance, and secure delegation of identity management across internal teams and external clients.
I led cross-functional squads within the Customer Identity and Access Management organization, mentoring engineers and coaching teams on modern identity protocols, secure coding practices, and CI/CD integrations with IAM platforms. My leadership emphasized Benevity’s culture of “goodness”, promoting client-centric design, ethical handling of user data, and solutions that empowered organizations to make a positive social impact.
Through hands-on technical guidance, I fostered a culture of innovation and collaboration, enabling teams to implement secure, scalable authentication solutions while supporting Benevity’s mission driven initiatives. The resulting IAM ecosystem not only strengthened identity security but also accelerated Benevity’s global expansion and reinforced our reputation as a responsible, values driven technology partner.
Built with: Okta, Auth0, IAM, Identity, Authentication, Authorization, SSO, MFA, RBAC, SAML, OAuth, GDPR